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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions


Derma Aesthetics Limited

Company Registration: 15712034

Not VAT Registered


These Terms and Conditions apply to all services provided by Derma Aesthetics Limited, a UK-registered limited company offering non-surgical aesthetic treatments. By booking or receiving treatment, you confirm that you have read, understood, and agreed to the following terms.


1. Definitions

  • Clinic/Premises: The place of trading where treatments are provided.
  • We, Us, Derma Aesthetics Limited: The company providing services.
  • Staff, Practitioner, Aesthetic Practitioner: Persons employed or working on behalf of Derma Aesthetics Limited.
  • Receipts, Invoices: Documents outlining monies due and proof of sale.


2. Service & Treatment

  • We aim to provide an honest and outstanding service. All treatments are administered by appropriately qualified practitioners.
  • Due to the nature of aesthetic treatments, results cannot be guaranteed, and no refunds will be issued for dissatisfaction or complications arising post-treatment.
  • By proceeding with treatment, you acknowledge the inherent risks and variability in outcomes.


3. Consultation

  • Prior to any treatment, a one-to-one consultation will be conducted to assess suitability and desired outcomes.
  • We reserve the right to refuse treatment if deemed inappropriate during consultation.


4. Bookings / Appointments

  • To secure a booking, a non-refundable deposit must be paid immediately via a payment link or booking system. The deposit amount varies depending on the treatment.
  • The deposit will be deducted from the final treatment cost.
  • Amendments or cancellations must be notified as soon as possible. Refund of the deposit upon cancellation or amendment is at the sole discretion of Derma Aesthetics Limited.
  • Derma Aesthetics Limited reserves the right to cancel appointments at any time without notice.


5. Lateness / No Show

  • Clients must arrive on time. Arriving more than 5 minutes late may result in forfeiture of the deposit and potentially reduced treatment time or cancellation.
  • Clients are requested to inform us if running late. We may attempt to reschedule, but this is not guaranteed.
  • No-shows or refusals of treatment result in loss of deposit.
  • Repeated no-shows or treatment refusals may lead to refusal of future bookings.


6. Consent Forms & Pre-Treatment Documentation

  • Consent forms and any other required documentation will be provided prior to treatment, either at the clinic or via email after deposit payment.
  • All forms must be completed and signed before treatment commences.
  • Failure to complete required documentation no later than 24 hours prior to appointment may result in cancellation without refund of the deposit.
  • Refusal to complete or sign consent forms will result in treatment refusal and forfeiture of deposit.


7. Payments & Finance

  • The deposit secures the booking and is non-refundable except at our discretion or if treatment is declined after consultation.
  • Full payment of the remaining balance is due on the day of treatment or by the due date stated on the invoice.
  • Accepted payment methods include card payments and cash.
  • We may offer payment plans or instalment options subject to agreement; we reserve the right to decline this service.
  • All payments must be made in the currency of the country of treatment.
  • Invoice Payment Terms: Payment in full is due by the invoice due date unless otherwise agreed in writing.
  • Late payments may incur interest and administrative fees as per the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above Bank of England base rate plus recovery costs).
  • Non-payment may result in suspension of services or debt recovery proceedings.
  • As a private limited company not VAT registered, no VAT will be charged.


8. Cancellations & Rescheduling

  • Cancellations with less than 48 hours’ notice may result in loss of deposit.
  • Same-day cancellations or no-shows will be charged in full for the treatment.
  • Late arrivals beyond 5 minutes may forfeit their appointment and be charged accordingly.


9. Refunds

  • Refunds will not be given for treatments already provided.
  • If you have concerns about your treatment, please contact us promptly to discuss options.
  • Refunds of deposits after consultation refusals are at our discretion.


10. Results & Guarantees

  • Treatment outcomes vary by individual factors including age, skin type, and medical history.
  • No guarantees are made regarding results.
  • Derma Aesthetics Limited and its practitioners accept no liability for dissatisfaction with cosmetic results when treatment is performed according to professional standards and with informed consent.


11. Aftercare / Post Treatment

  • Aftercare advice will be provided verbally and/or in writing.
  • Clients are responsible for following aftercare instructions.
  • Immediate medical attention should be sought for any severe reactions, followed by prompt notification to us.


12. Accompanying Persons & Pets

  • Any accompanying persons must be declared at booking.
  • Accompanying minors must be supervised either in the reception or treatment room as outlined.
  • We reserve the right to refuse entry to any accompanying persons for safety, security, or disruption reasons.
  • Pets are not permitted on the premises.


13. Personal Belongings / Jewellery

  • Clients may be required to remove personal belongings or jewellery during treatment.
  • Secure storage containers will be provided, but we are not liable for loss or damage.


14. Photography & Marketing

  • Clinical photographs may be taken before and after treatment for medical records.
  • With your consent, photos may be used for marketing purposes.


15. Privacy & Data Handling

  • Contact via phone, email, or other channels may be recorded and data retained in accordance with UK GDPR and the Data Protection Act 2018.
  • Telephone calls may be recorded for training, monitoring, and compliance.
  • Recordings and personal data will be securely stored and retained only as necessary.
  • By contacting us, you consent to such processing.
  • Our Privacy Policy is available on request.


16. Liability

  • We maintain full practitioner insurance and comply with all relevant safety and regulatory guidelines.
  • We accept no liability for adverse effects resulting from failure to disclose medical information, non-compliance with instructions, or undisclosed contraindications.


17. Minors

  • We do not treat anyone under 18 years old.
  • Proof of age may be requested.


18. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of English courts.


19. Complaints

  • Complaints may be submitted by telephone, email, or writing.
  • Telephone: +44 208 050 5899
  • Email: Info@da-mediclinic.com
  • Writing: Derma Aesthetics Limited, 124 City Road, London, EC1V 2NX
  • We aim to respond within 21 working days provided contact details are supplied.


20. Right to Refuse or Cancel Treatment and Liability Disclaimer

  • We reserve the unconditional right to refuse or cancel any appointment or treatment at our sole discretion, for any reason, at any time, including but not limited to safety, health, behavioural, or operational concerns.
  • Neither Derma Aesthetics Limited nor any of its practitioners shall be held liable for any loss, damage, or inconvenience arising from such refusal or cancellation.
  • By engaging with our services, you acknowledge and accept that all treatments are provided on a voluntary basis and that you assume full responsibility for any outcomes or risks associated with the treatments received.


Important Notice

By booking or contacting Derma Aesthetics Limited, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.